FREQUENTLY ASKED QUESTIONS

How do I contact the agency?

  • Contacting the agency can be done in numerous ways.  Phone, mail, email, or fax. Please look on the Contact page for this information.

What type of payment does ISCS accept?

  • Virginia Medicaid Health Insurance
  • Comprehensive Services Act Funding
  • Adoption Subsidy Funding
  • Department of Social Services Funds (Safe and Stable Families)
  • Virginia Juvenile Community Crime Control Act Funds (VJCCCA)
  • Private Payment

How do I find out what type of service I need?

  • It is strongly encouraged that all parties interested in accessing ISCS services make a call to the main office for further information. Upon calling, you will have access to a number of staff who will be able to answer questions related to service array, service delivery and your specific needs.

What is the difference between community based services and outpatient services?

  • Community based services are delivered in the home setting, school setting or community setting as opposed to an office setting. In effect, these services “come to you” as opposed to you going to the service. Most often community based services are delivered at a much higher intensity level than outpatient services. For example, intensive in home services are most often delivered at a rate of 8 to 10 hours per week.
  • Outpatient services are delivered in an office setting that you the client come to. Most often outpatient services are delivered in one hours increments one time per week.

How long does it take to get services once I call?

  • After making contact with the agency and determining ISCS services may be appropriate for you, the intake coordinator for the agency will contact you to set up an intake appointment. At this appointment the intake worker will gather all pertinent information for you and your family; address past concerns; present concerns; strengths; and discharge goals.  Upon completion of the assessment and determination that ISCS services can meet your needs, the agency will assign a therapist to work with you, and services are generally expected to begin no later than 10 business days after the intake. 

How long do services last?

  • Typically community based services such as in home therapy and therapeutic mentoring services are fairly short in duration, lasting on average from 6 month to a year. Each case is unique and requires individual attention, so service delivery and duration will vary amongst cases. 

What body issues your license?

  • ISCS is licensed by the Virginia Department of Mental Health, Mental Retardation, and Substance Abuse Services (DMHMRSAS).  ISCS’ license number with DMHMRSAS is #448. Information about services can also be found at the Virginia Comprehensive Services Act website at www.csa.state.va.us  The vendor number for ISCS is #4067.

For further information please contact the agency at the main office number or via email. Contact information is on the Contact Page.